Bracknell Showroom: 0118 940 6002    Uxbridge Showroom: 01895 347915   Reading Showroom: 0118 940 6002

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Chemicals & Accessories

Suppliers of


Chemicals & Accessories

Suppliers of


Chemicals & Accessories

Hot Tub Installation

We have limited hot tubs in stock which we can deliver in 2 weeks, factory orders are about 20 weeks. If you’re considering purchasing a hot tub please give us a call and we can talk you through the options or send you a personalised video of the hot tubs most appropriate for you.

Our delivery and service engineers are now offering a contactless service. We’re taking the following precautions to protect our staff and customers:

  • Please unlock your gate prior to our arrival and remain inside whilst we deliver your hot tub. Where we need to talk to you this should be done through a door or window whilst maintaining a 2m distance from our engineers.
  • Our engineers will wash their hands regularly using your garden hose pipe, will wear gloves when appropriate and will also carry hand sanitiser whenever possible.
  • We’ll avoid entering your home unless absolutely necessary.
  • Instead of an in-person “hand over”, we’ll email you a video before we visit to introduce your hot tub and tell you how to care for it. We’re also always available on the phone to help if you have any questions before, during or after your hot tub installation.
  • The US Centers for Disease Control and Prevention has also confirmed that a properly maintained hot tub is highly unlikely to spread coronavirus
    • “There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.” 

Every Therapy Spas, Master Spas and Villeroy & Boch hot tub is portable and totally self-contained, with no special plumbing or drainage needed. All that’s required is a flat, level surface, such as a patio or deck
which can support up to 2000 Kg. It’s up to you where to place your spa, taking into consideration privacy and access. A licensed electrician can supply wiring to a 20
or 32 amp circuit. Then fill your spa using a simple garden hose, add the chemicals and you’re ready to enjoy the pleasure of your hot tub within next morning.

If you are considering placing the hot tub on an elevated deck, platform, or indoors, we recommend that you consult a structural engineer or contractor prior to installation.
Make sure the spa is positioned so that access to the equipment compartment and all side panels will not be blocked. It is important that if you deck around the spa, all decking must me made modular so it is easily removable. All four side panels must be given enough space so they are removable. Be certain that your installation will
meet all city and local safety codes and requirements.


If you have any questions about installation please call us before commencing works. We can provide customers with a site visit if necessary to advise on all installation matters

Site Preparation

The cover lifter on the left requires an extra 50cm gap and a larger base. Please ensure your base is extended to accommodate a cover lifter frame.

Also note that another 10cm on the sides is required for the brackets. These brackets will only work on a smooth surface.

Your Spa has been engineered for installation on any firm level surface. While a concrete slab is the best for long-term use, other solid foundations are acceptable. Gravel is not acceptable as it can shift on delivery. As a homeowner, it is your responsibility to provide a hsrd-standing, level foundation for your spa since most delivery crews are not equipped to level or prepare sites.

Keep in mind that placing the spa on grass or dirt is not acceptable. It is important to note that structural damage resulting from incorrect placement on an inadequate foundation is not covered under the spa’s structural warranty. 

Caution: If your spa is to be mounted below ground level, ensure that there is sufficient drainage for rainwater runoff and 90cm each side equipment access.

Outdoor Ground Level Installation
It’s critical that you have a solid foundation for support. We recommend that you place patio stones or concrete slabs underneath spaced out evenly. The stones should be at least two inches thick and twelve inches square. Even with stones in place, the spa will possibly settle and become un-level and may require re-levelling over time.

Deck Installation

You must know the deck’s maximum load capacity to be certain your deck can support your spa. Consult a qualified building contractor or structural engineer.

Hot tubs do not come with wiring (unless they are a plug and play Wellis model) so a qualified electrician is needed to provide a suitable electrical supply taken from a dedicated RCD in your fuse board. Our 2 pump tubs require a 32 amp feed and our 3 pump tubs will need a 40amp feed.

Our heating elements are rated at 2 or 3kW.

N.B. The hot tub is not fitted with a cable or plug. Your electrician will need to leave a tail of 3 core 4mm or 6mm armoured cable, connected to an isolator switch long enough to go from the isolator switch, around the tub to any of the 4 sides as control panel may not be on side of touchpad. The installation team will NOT fit a cable into an isolator switch or consumer unit under any circumstances, please do not ask them to do this.


Access & Delivery

A spa can be delivered either flat or in the vertical position on a delivery cart, as long as there is sufficient clearance and a firm base on which to roll the cart. Please contact us to find the height and width added by the delivery cart which we will use to deliver your new spa so that you may determine whether it will fit through the intended delivery route.

Keep in mind that the spa must remain on the delivery cart (if a cart is being used) at all times. Therefore. it may be necessary to remove a gate or partially dismantle a fence in order to provide an unobstructed passageway.

If the spa must be removed from the delivery cart in order to go over a wall, or because the entry is too narrow, a crane will be required. Don’t panic, the use of a crane is common practice to avoid damage to your property.

As we supply the deepest hot tubs available width restrictions apply. 40 inches (101cm) is required for width access. Crane access can be used for tricky situations, but this would be the customer’s responsibility.