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Hot Tub Reviews
What our customers are saying
Don’t just take our word for it, read the reviews below to see what our customers have been saying
Recent Hot Tub Reviews
Amazing from start to finish
Amazing service, and outstanding advice given at each step of the way. Sunil advised us where would work best for the hot tub in the garden and rather than just having the hot tub; to make more of a feature in the garden with it and what we needed electrical wise for it. We listened and so pleased we did. Even after having the hot tub installed over 6 weeks, I called for advice. Freely given and good it was too. The whole experience from initiation though to delivery, set up and after care was outstanding and good to know that there are great companies that still care out there.
J. Hudson, Marlow 5 Aug 2020
Very helpful and professional
Called around quite a few places looking for tubs but these guys were very helpful and had the unit I wanted in stock.
Answered all questions and the tub was delivered on time by a very professional crew, set up and left running ready for use the next day.
There was a minor mark on the tub, and Aquatubs sent a replacement in the post the following day which I fitted in 2 minutes. Have been great on follow-up advice too. Easy to see why they’ve been in business for so long.
Fully recommend. John 4 Aug 2020
"Great selection, Sunil and Angela were both very knowledgeable and assisted us to find the perfect hot tub to meet our requirements, space and access."
"Fantastic Product and Service from Aqua Hot Tubs, I had a fault with the Hot Tub they had a spare in stock and it was replaced and working within the hour. Just Brilliant."
"Great company A hot tub purchase is expensive and should be considered carefully. You can buy online and hope it works out ok, or you can go to a centre and see what you are getting and get personal care - I took the latter option. Sure I could buy cheaper, but I had a few issues, unforeseen, and Sunil was always there to take charge and resolve things. Promptly. Like me in my business, Sunil clearly sees that continued care drives the business forward. Top marks for a such good Aftercare. My only post purchase regret is that I wish I had taken the Wellis one with pop-up speakers; I think the sound would be better when sat in the hot tub."
Previous Reviews
"Delivered On All Promises End to end service was excellent. The delivery was completed without any issue despite so tricky steps to go up and down. Sunil was very available, supportive through the process and responsive on phone and email, and delivered on all promises, no fuss. Generally very happy!"
"Quote me if you wish. Outstanding! Spencer arrived at 2.30pm yesterday. Replaced the pump and got everything started and the Spa began to heat up when I get home tonight. Hoping temp has reached setting and chemical levels are as required. Thank you for getting the problem sorted so quickly, without fuss and for your excellent service 18 months after purchase. Just recommended you to my daughters boyfriends family! Quote me if you wish. Outstanding!"
"Professionally Installed!
I recommend Sunil and his installation team. My Villeroy & Boch hot tub was delivered one week earlier than promised and professionally installed by Ben and his assistant"
"Excellent Service. From start to finish we had excellent service from Sunny and the installation team. Sunny is very knowledgeable about his products giving us detailed comments and information about the various Wellis tubs so we were able to make the right decision - as has been proved by the delight with ours these past 4 months. He also offers after care and advice for your tub although the running and maintenance is easy and minimal. He is very professional with a gentle caring manner."
"Fully recommended. I have been really pleased with the service from Sunil at Aqua Tubs, all responses to queries have been dealt with quickly and the whole process, including delivery and installation, has been hassle free. I would whole heartedly recommend the service offered"
"Delighted with the Service. I was delighted with the service from Sunil when ordering the hot tub and the installation went really smoothly. I would highly recommend Aqua Tubs."
"Delivery went without a hitch. As we already owned a Hot Tub we knew roughly what we wanted and we're pleased with the information Sunil offered us. The delivery went without a hitch and we were impressed when Sunil came out with the Hot Tub fitters and stayed until the tub was full to run through the keypad options. I would recommend Aquatubs at Ladds Garden Centre to anyone wishing to purchase a Hot Tub. Many thanks Sunil."
"What a service. I am writing to say how impressed and professional you and Aquatubs were in dealing with my new hot tub purchase. Had been looking for quite a while and went to Aqua Hot Tubs at Ladds Garden Village. Sunil listened to what I was looking for, all his knowledge and advice is vast. Hence placed the order, next day Sunil came and done a site visit, one week later Wellis hot tub arrived. Guys that installed tub very professional and took time and explained how tub worked. They would not leave until I totally knew all I needed to know. What a service. If you are looking for a hot tub then pop along and see Sunil, cant say enough. Great Professional Service."
"Such A Fantastic Experience. I would just like to write and thank you for such a fantastic experience that aqua hot tubs has given me.
"Delighted with our Wellis hot tub. We are delighted with our Wellis hot tub, which has been much used over the past month since we bought it from Aqua Hot Tubs in Hare Hatch. The tub itself is very well made, high specification for the price and looks great on our decking, and the buying experience was superb from start to finish. Having previously contacted a few other hot tub suppliers and been met with the usual range of sales tactics and the faintest whiff of manure, it was a breath of fresh air to meet Sunil, who is very genuine, extremely knowledgeable and incredibly patient! He was happy to spend time with us answering our many questions, showing us the range of tubs available, explaining the differences and range of features available and assisting us in selecting one that met both our requirements and our budget, even going to the extent of filling a display tub so we could feel the pressure from the jets to reassure us that it would be powerful enough. To our delight, the tub we chose was in stock and able to be delivered that very afternoon! The delivery and installation were well managed and went without a hitch, with more personal service from Sunil. We would definitely recommend Aqua Hot Tubs and would not hesitate to return, without the need to look elsewhere first. "
"Very Impressed by the Whole Service. Sunil provided excellent knowledge when we were looking to buy our hot tub. He also made the transition very easy for us, as we had complications with not having access to our back garden. He organised a crane company independent to Aqua Tubs. Both teams worked well together and everything went smoothly. We are very impressed by the whole service and advice that was given, which was very efficient. We would like to thank everyone involved."
"The best tub for us. We spent a lot of time reviewing hot tub suppliers and were very unsure until we met Sunil, having never owned a tub before. He explained all the Pro’s and Con’s which we found very useful in deciding the best tub for us. We found dealing with AquaTubs very easy and so far their services have been second to none, the installation team were very friendly and well experienced. "
"So glad that I got a Hot Tub now! Just a quick thank you for the great service and patience you had with me when I was in And out asking questions all the time I am so glad that I got a Hot Tub now ! Many thanks again"
"Service and Wellis Product are Excellent. We purchased a 6 seater Wellis hot tub from Aqua Hot Tubs in Bracknell and the service and product are excellent. We have 3 kids and they love using it in the day and night all year round. I would highly recommend Aqua Hot Tubs."
"Service and Wellis Product are Excellent. We purchased a 6 seater Wellis hot tub from Aqua Hot Tubs in Bracknell and the service and product are excellent. We have 3 kids and they love using it in the day and night all year round. I would highly recommend Aqua Hot Tubs."
"Very Happy With The Service. We are very happy with the service provided by Aqua Hot Tubs from the site survey, installation and the after service care that has been provided. Would have no hesitation in recommending the company to anyone else looking to purchase a Hot Tub"
"Hours of Pleasure . We bought our Wellis hot tub two years ago, and has been one of the best investments, giving hours of pleasure relaxing but also health beneficial. The after sales is one of the best, very friendly, always happy to answer any query. Nothing is too much trouble, definitely this company want you to get the best from your hot tub."
"Music System is Just Amazing! Took delivery of my Wellis hot tub from Sunil at Aqua Tubs nearly 3 years ago. He certainly knows his stuff and took the time to explain how each model differs. We still love the tub (and so do our friends) and have not seen any change to my electricity bill. Once it heats up to temperature it just ticks over as the tub and cover are well insulated. The integrated Bluetooth music system is just amazing! Have recommended and continue to recommend Aqua Tubs. "
"FULL MARKS. We, as a family, are extremely happy with our new hot tub. The service we got from Sunil and his team was friendly and very efficient and they are always on hand to help while we are getting used to the workings of it. We would highly recommend them. "
"Exemplary after sales service. Just a quick note to say how delighted We are with the Wellis hot tub that we purchased from you. Our overall experience of dealing with you has been great, and your after sales service has been exemplary. Thanks once again"
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"Good service. We have always had good service from Sunil . If we have had any problems he will help and answer any questions about the hot tub and has even come to the home to help - the after care is great ."
"The Wellis Hot Tub is superb. I would like to express my thanks for the way the installation & purchase of my Hot Tub was carried out. May I say how impressed l was with Oscar and the decking he installed. The decking is superb. The Wellis Hot Tub is superb and it is one of the best items I have purchased in a long time. l would recommend it to anybody. Very enjoyable laying in the Hot Tub on a very cold day. Thank you once again Sunil for all your help and advice, should you need a reference please do not hesitate to give a potential buyer my name and telephone number."
"Unbelievable customer service. We were looking for our first hot tub last year, had done some research but didn’t really know very much. We had tried a few local firms, but quickly got comfortable buying a Wellis hot tub from Sunil. He was very friendly, has got excellent knowledge and helped steer us through the multitude of options in a very relaxed, non-pressured way. When delivery got delayed due to a manufacturer delay, Sunil arranged for a Christmas Eve delivery just to make sure we had it in time for Christmas - unbelievable customer service. Thanks to Sunil and the team, and for continuing to be there to help us get the most out of our new tub. "
"Delighted. I would like to take this chance to say how delighted we are with our hot tub and how pleased we were with the service that was given both before and after the sale."
"Great selection of Wellis tubs on site. Sunil provides excellent knowledge and understanding of all the technical aspects of buying, delivering and installing a hot tub. After sales service is quick and responsive. Overall I'm extremely pleased with my purchase and would recommend Aquatubs to anyone wanting to learn more or buy a Wellis hot tub. "
"Excellent. We have been very pleased with our new Wellis hot tub - and even more so with the service we have received from Aqua Tubs, specifically Sunil, who has been incredibly helpful not just at the time of purchase but with all the questions we have had (as a first time owner) since the time of purchase."
"Manhattan hot tub. Many thanks for supplying and installing our Manhattan hot tub. Your prompt service was much appreciated and we are delighted with the tub. "
"The best money I've spent. I would definitely recommend getting a Wellis hot tub. I love mine to unwind in after a long day or to enjoy relaxing in. The best money I've spent in a long time and the whole family can use it. Thank you Aqua Hot Tubs"
"SThank you Aquatubs. Am delighted with our Wellis hot tub and the excellent customer service provided by your company. The choice was extensive and you steered us in the right direction. I have recommend you to friends and will continue to do so. Thanks for everything. "
"Michael Phelps Force XP. Have to say I had tried three other swim spas and was fairly convinced I had found the one for me, then I tried the Michael Phelps Force XP, wow ! No contest ! Which ever way you look at it, a swim spa is quite an expensive investment so why save a few £'s, not get the best and live to regret it for years to come? We are more than happy not only with the pool but also the service we got from Aqua Hot Tubs and can strongly recommend you give them a try. "
"Supplier to the rescue. After having a terrible time with a hot tub service company who not only defrauded us but were rude and abusive resulting in us ready to take legal action We as a last resort approached our supplier Aquatubs who immediately investigated and set about resolving the problem which was totally different to the service company . They identified the problem and rectified it at their own cost including two visits . Although the tub was out of warranty they realised how we had been conned and badly treated . It was refreshing to find someone who really cared about their customers."
"Good service all round. From the initial visit to the showroom at Ladds Garden Centre through to the day of installation we have not had any issues and the whole process went smoothly. Happy with our Wellis hot tub purchase and happy to recommend Aqua Hot Tubs."
"10 out of 10. Very happy with the hot tub. Sunil is so happy to help and advise anytime, he explained things in detail. Very good service."
"Great Wellis Tub, Service and Installation. First time we purchased a tub - we had excellent advice, service and installation."
"Excellent friendly service. Very pleased with the service from start to finish. Sunil is polite and professional, always happy to help with questions either in person or by email. Explained lots of things I hadn't even thought about (including the chemical aspect of tub ownership) and always gave us options. Came to my home before purchasing to make sure I had adequate access for delivery (which he also organised) and came after delivery to check everything was in order. Overall very happy with the service provided, hopefully one day he will bring me a bigger one when funds allow!"
"Aquatubs. Always happy to help and advice. Friendly service."
"Top People. Sunil and his team work extremely hard to ensure high customer satisfaction. He is very knowledgeable about his hot tubs. They always answered emails within 2 hrs, even at weekends and evenings. Installation was a breeze even with a crane lift. The installation team were friendly and took all the time needed to explain the hot tub and initial chemicals needed. Would highly recommend a chat with Sunil if considering a hot tub. He is always up for a good deal."
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All the above hot tub reviews are genuine reviews by our customers. If you require, customer contact details can be provided for verification.
